Customer Service Representative- Logistics

Customer Service

Our client is the #1 3PL for cross-border freight between the US & CAN. We’re #23 on Transport Topics index of Top 3PLs. Driven by greenfield opportunities available in the US & Canadian freight market, we’re aggressively expanding our presence.

They are looking experienced, energetic, and established Transportation Brokerage Customer Service Representative to join their rapidly growing organization.

Responsibilities :

Supporting all service requirements of assigned customers to exceed expectations;

Identifying the service requirements and information required for each customer shipment;

Entering all relevant shipment data and information into the TMS;

Verifying rates, fuel surcharges, and any applicable accessorial charges charged to the customer are correctly entered in TMS;

Problem-solving customer specific issues from the point of order placement through to completion;

Updating customers with shipment status updates as required;

Pro-actively communicating any service issues or delays to customers;

Maintaining the highest level of professionalism when dealing with any customers.

Requirements:

Minimum 2 years of proven experience in freight brokerage/3PL, with a desire to grow professionally, an asset;

Strong organizational and time management skills;

Ability to prioritize and multi-task in a fast-paced environment;

Energetic, hard working and detail oriented;

Proven ability to work independently and in a collaborative/team environment;

Excellent communication and negotiation skills (both verbal & written).

4 reasons why this is a great opportunity for the right individual:

Product- We’re the #1 3PL for cross-border freight between US and Canada and we’re #23 on Transport Topics index of largest 3PLs in North America. Our services solve a real market need relative to the capacity shortage for freight carriers in North America. Our network of 54,000 carriers & 400,000 trucks is a great asset for our clients. Simply put, we solve a must have need.

Market– The transportation industry is hot. The 3PL sector represents a $200B business that is expected to grow 21% in next 10 years. The market response to the company has been phenomenal. We have a who’s who roster of clients and we continue to hit new growth highs every year.

People- Smart, fun and experienced. Our leaders know the business and care about culture and it shows in everything we do. We have a great work environment, great benefits, and solid opportunity for recognition and advancement.

Plan– We’re a profitable 33-year-old company that is backed by a motivated private equity firm. We have the audacious goal to grow from $500M to $2B over in the next 5 years through organic growth and acquisition. We’re driven by a solid foundation and favorable market conditions.